DreamsVoyager may collect, use or disclose your personal information, either directly or through our agency and booking partners, for the purposes of offering or booking travel services on your behalf, such as your name, age, address, phone number, e-mail address, emergency contact information, passport information, travel medical information (where required), insurance details, nationality, residency, nutrition preferences, trip evaluations, travel and accommodation preferences, comments you provide us, trip destination information, and payment-related information. This personal information enables us provide you with trip information, book flights, accommodations, process payments, and provide similar travel services.
If you book a trip, DreamsVoyager may rely on local service providers. Please be aware that DreamsVoyager may be required to provide certain personal information to our service providers for the purposes of delivering your experience. For example, if you book flights through DreamsVoyager, we will be required to provide certain personal information to the airline/agents/travel partners for the purposes of securing your ticket. When you book travel services with us, you consent to collection, use and disclosure of your personal information by DreamsVoyager—and the corresponding collection and use by the relevant travel partners or suppliers—for the purposes of administering and delivering the travel services you requested.
- Your personal information may also be used for the purposes of:
- Enabling us to better understand your needs as a customer and determine eligibility for our products and services;
- Informing you about our products and services, or those of our partners that we believe may be of interest to you (provided that we have received valid consent from you, if such consent is required);
- Providing ongoing service and support, including resolution of any issues with the services or products you request from DreamsVoyagers;
- Ensuring the safety and security of our passengers and products;
- Carrying out internal accounting and administration of our business;
- Complying with laws, regulations, and immigration requirements.
Travel Agents and Agencies
DreamsVoyager collects personal information (as described above) from agents and agencies as required to book DreamsVoyager trips and be properly credited for such booking. If you are an agent traveling with DreamsVoyager, we may also collect employment-related information to confirm your eligibility for travel-industry promotions.
Service Provider Arrangements
In addition to the third party travel suppliers outlined above, DreamsVoyager may transfer your personal information to third parties who provide services on our behalf. For example, we may use service providers to authorize and process payments, serve advertisements on our website, send email or other communications, or run our contests and promotions. Your personal information may be maintained and processed by our service providers in the India or other jurisdictions. For information about the polices or practices of our service providers, please contact us at the email address. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose your personal information for their own purposes.
Legal and Compliance
DreamsVoyager and our service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required or permitted by applicable law. We may also disclose personal information where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspect loss or harm to persons or property.
How is your personal information protected?
We have implemented measures designed to help protect personal information in our custody and control. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control. Unfortunately, no collection or transmission of information over the Internet or other publicly accessible communications networks can be guaranteed to be 100% secure, and therefore, we cannot ensure or warrant the security of any such information. We have personal information retention processes designed to retain personal information of our customers for no longer than necessary for the purposes stated above or to otherwise meet legal requirements.